Refund policy
Returns & Refunds
We want you to be happy with your order. You may request a return within 14 days after receiving your item.
To request a return, please contact us first at strictlybillimar@gmail.com. Please do not send items back without contacting us, as return instructions may vary depending on your location.
Items should be returned in their original condition. You may, of course, inspect and try on an item as you reasonably would in a physical store.
A More Sustainable Return Option
Whenever practical, we prefer not to ship perfectly usable products around the world simply to process a return.
After contacting us, we may offer you the option of donating the item to a local charity or non-profit organization instead of physically returning it.
This option must be agreed with us in advance. Once confirmed, we will provide instructions and let you know whether proof of donation is required. An agreed donation will be treated as the return of the item for refund purposes.
Please do not donate an item before receiving our confirmation.
Damaged, Defective or Incorrect Items
Please contact us as soon as possible if your item arrives damaged or defective, or if you receive the wrong product.
Please include your order number and, where possible, photographs showing the problem. We will work with you to arrange an appropriate replacement or refund at no additional cost to you.
Personalized Products
Products that have been made to your individual specifications or personalized specifically for you may not be eligible for return due to a change of mind.
This does not affect your rights if an item is defective, damaged or incorrect.
Please note that the fact that a standard product is printed or produced after an order is placed does not by itself make it a personalized product.
Exchanges
We do not offer direct exchanges.
If you would like a different size or product, please contact us about returning the original item and place a new order once the return has been arranged.
European Union Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.
The withdrawal period generally begins when you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, contact us at strictlybillimar@gmail.com with a clear statement that you wish to withdraw from the purchase.
You may inspect and try on an item as you reasonably would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the product.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless we agree otherwise. This does not apply where an item is defective, damaged, incorrect, or where applicable consumer law requires otherwise.
Your statutory consumer rights are not affected by this policy.
Refunds
Once your return, or an alternative return arrangement agreed with us, has been completed and approved, we will issue the applicable refund to your original payment method.
Where the statutory EU right of withdrawal applies, we will reimburse payments received from you, including the cost of our least expensive standard delivery option, within 14 days of being informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever occurs first.
Additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable.
Please allow additional time for your bank or payment provider to process the refund.
If you have any questions about a return or refund, please contact us at strictlybillimar@gmail.com.